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Ordering - Frequently Asked Questions

Vintage Tradition Tallow Balms

What are your shipping charges?

Click on "Estimate Shipping" in your shopping cart. Oftentimes, you can add additional items to your cart without increasing the shipping.

Do you offer free shipping?

Since we don't hide any of the shipping cost in the price of the product, we are not able to offer free shipping. However, you can substantially decrease the per-jar shipping cost by adding more jars to your order. You can also save money by taking advantage of our quantity discounts, shown below.

How do you ship, and how soon will I receive my order?

Within the United States, we ship via United States Postal Service (USPS) Priority Mail, which takes 2 to 3 days. If you are ordering one or two 2-oz jars, you can choose between First Class and Priority. (For any other quantity, Priority costs less anyway.) We also offer UPS shipping on all orders. We ship your package the day after you place your order (excluding Sundays and holidays), and we ship the same day when possible!

You should receive an email notification with a package tracking link as soon as we generate your shipping label. (The link will not display any information until the Post Office has received your package into their facility.)

Outside of the United States, we usually ship via United States Postal Service (USPS) International First Class Mail, which can take a couple weeks, depending on customs. UPS shipping is also available. If you have another option in mind, please contact us.

Do you offer a money-back guarantee?

We have a guarantee on our balm for 30 days from the date that you receive your order. Please contact us to let us know what the issue is, and we will make it right! And please mention where you purchased your balm, whether it be on our website or elsewhere.

Please try the sample or the 2-oz jar of a given variety before ordering the 9-oz jar. Otherwise, any replacement or refund may be for the 2-oz jar. Please note that samples may not be returned.

Do you offer quantity discounts?

For orders of $250 or more, there is a 10% discount.
For orders of $500 or more, there is a 20% discount.
These discounts will be applied to your order automatically.

Do you offer wholesale prices to re-sellers? Do you have an affiliate program?

Yes, we offer wholesale prices to re-sellers. Please contact us for pricing details.

Do you have an affiliate program?

Yes, we have an affiliate program. Please click here to sign up, and contact us with any questions you have.

Do you use recyclable packaging materials?

We use recycled paper inside our packages except when we are re-using materials that we receive in packages that are sent to us. Please recycle the paper and the cardboard box as well as any protective bubble wrap, which often must be used to prevent breakage. (The bubble wrap can be recycled just like plastic bags.)



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